Terms and Conditions

Effective Date: May 4, 2026

These Terms and Conditions govern your access to and use of the website, online forms,
appointment request tools, communications, text messaging, and other online services provided by
Pets Low Cost Spay and Neuter DBA PETS Clinic (“PETS Clinic,” “PETS,” “we,” “our,” or “us”).

By using our website, submitting information through our website, requesting an appointment,
communicating with us, making a payment or donation, or using any PETS Clinic online service, you
agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should
not use this website or PETS Clinic online services.

1. About PETS Clinic

PETS Clinic is a nonprofit veterinary organization serving pet owners and companion animals.
PETS Clinic provides veterinary services that may include spay and neuter surgery, preventative
care, wellness services, veterinary exams, care for sick or injured animals, dental services,
medication and prescription support, client education, community programs, and related services.

Services, appointment availability, pricing, hours, and program availability may vary by location,
date, staffing, patient needs, and operational capacity. Information on this website is provided for
general informational purposes and may be updated or changed at any time.

2. Use of the Website

You may use this website only for lawful purposes and only in accordance with these Terms and
Conditions. You agree not to use this website in any way that could damage, disable, overburden,
impair, interfere with, or disrupt the website, PETS Clinic systems, or another user’s ability to use
the website.

You agree not to:

• Use the website for any unlawful, fraudulent, abusive, harassing, or harmful purpose
• Submit false, misleading, incomplete, or inaccurate information
• Attempt to gain unauthorized access to PETS Clinic systems, accounts, data, or networks
• Introduce viruses, malware, harmful code, scraping tools, bots, or automated systems without permission
• Copy, reproduce, republish, distribute, sell, or exploit website content except as allowed by law or with written permission
• Use PETS Clinic names, logos, content, or materials in a way that implies endorsement without written permission
• Interfere with appointment systems, forms, donation systems, payment systems, or communication platforms

3. Website Information Is Not a Substitute for Veterinary Care

Information on this website is provided for general educational and informational purposes only.
Website content, online forms, appointment request tools, email communications, phone communications,
and SMS/text messages are not a substitute for an in-person veterinary examination, diagnosis,
treatment plan, or professional veterinary advice specific to your pet.

You should not rely solely on website information, email, voicemail, or text messaging to address
urgent or serious medical concerns involving an animal. If you believe your pet is experiencing an
emergency or urgent medical condition, contact an emergency veterinary provider or appropriate
veterinary professional immediately.

4. Appointments, Scheduling, and Service Requests

PETS Clinic may provide online forms, appointment request tools, scheduling links, or other methods
to request veterinary services. Submitting an appointment request does not guarantee that an
appointment has been scheduled or confirmed.

An appointment is not confirmed until PETS Clinic confirms the date, time, service type, location,
and any applicable requirements. PETS Clinic may contact you by phone, email, SMS/text message, or
other appropriate method to confirm or update appointment details.

PETS Clinic reserves the right to reschedule, cancel, decline, modify, or refer appointment requests
when appropriate due to staffing, capacity, patient condition, service availability, weather, holiday
schedules, safety concerns, operational needs, or other circumstances.

You are responsible for providing accurate client information, pet information, medical history,
vaccination history, appointment details, contact information, and any other information needed to
evaluate or schedule services.

5. Medical Records and Patient Information

PETS Clinic may maintain records related to clients, patients, services, appointments, surgeries,
exams, medications, prescriptions, vaccinations, diagnostics, payments, and other veterinary or
operational matters.

You agree to provide accurate and complete information regarding your pet’s health, medical history,
medications, prior care, vaccination history, behavior, and any relevant risks or concerns. PETS Clinic
may rely on the information you provide when evaluating appointment requests, preparing for services,
communicating with you, and maintaining records.

6. Payments, Donations, and Third-Party Payment Processing

PETS Clinic may accept payments for veterinary services, products, medications, prescriptions,
preventatives, appointments, deposits, fees, or other purchases. PETS Clinic may also accept donations
in support of its nonprofit mission.

Payments and donations may be processed through third-party payment processors, donation platforms,
banks, card processors, or other secure service providers. Those third-party providers may collect
and process payment card information, billing information, donation information, or other transaction
information according to their own terms, privacy policies, and security practices.

Do not send credit card numbers, bank account numbers, or other sensitive payment information by
email, SMS/text message, voicemail, unsecured web form, or any other non-secure method. PETS Clinic
is not responsible for sensitive payment information you choose to submit through an unsecured or
unauthorized channel.

Prices, fees, deposits, donation options, refund policies, cancellation policies, and payment
requirements may vary by service, location, appointment type, platform, or program and may be
updated at any time.

7. SMS/Text Messaging Terms and Conditions

PETS Clinic may use SMS/text messaging to communicate with individuals who provide a mobile phone
number and consent to receive text messages from us. SMS/text messaging may be used for
informational, conversational, appointment-related, clinic-related, and service-related
communications.

By providing your mobile phone number and opting in to receive SMS/text messages from
Pets Low Cost Spay and Neuter DBA PETS Clinic, you agree that PETS Clinic may send text messages
to the mobile number you provided.

Types of SMS/Text Messages We May Send

SMS/text messages from PETS Clinic may include:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Responses to questions or requests you send to PETS Clinic
• Pre-appointment instructions
• Post-appointment instructions
• Surgery instructions and follow-up information
• Medication, prescription, refill, or pickup information
• Important notifications related to your pet’s care
• Clinic hours, location, weather, holiday, closure, or operational notices
• Non-marketing service, appointment, clinic, and account-related communications when you have opted in to receive them

Message Frequency

Message frequency may vary depending on your relationship with PETS Clinic, the services you request,
your appointment activity, your pet’s care needs, and your communication with us.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile plan. PETS Clinic does
not charge a separate fee for SMS/text messaging, but your mobile carrier may charge you for sending
or receiving text messages.

Opt-Out Instructions

You may opt out of SMS/text messages at any time by replying STOP to any text message
from PETS Clinic. After you reply STOP, you may receive a final confirmation message confirming that
you have been unsubscribed.

Help Instructions

You may request help by replying HELP to a PETS Clinic text message, by calling
940-723-7387, or by emailing
wichitafalls@petsclinic.org.

Consent Is Not Required to Purchase Services

Consent to receive SMS/text messages is not a condition of purchasing goods or services from PETS
Clinic. You may choose not to receive SMS/text messages and may communicate with PETS Clinic by
other available methods.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS Consent and Mobile Information

For more information about how PETS Clinic collects, uses, shares, and protects personal information,
please review our Privacy Policy.

8. Email, Phone, and Other Communications

PETS Clinic may communicate with clients, donors, supporters, volunteers, vendors, service providers,
and community members by phone, voicemail, email, mail, website forms, SMS/text message, or other
appropriate methods.

Communications may include appointment-related information, service updates, responses to inquiries,
receipts, donation records, client support, donor communications, program updates, clinic
announcements, and other PETS Clinic-related information.

You are responsible for providing accurate contact information and for notifying PETS Clinic if your
phone number, email address, mailing address, or other contact information changes.

9. Privacy

Your use of the PETS Clinic website and online services is also governed by our Privacy Policy. The
Privacy Policy explains what personal information we collect, how we use personal information, how we
share personal information, how we protect personal information, and how SMS/text messaging consent
is handled.

Please review our Privacy Policy at
https://petsclinic.org/Privacy-Policy/.

10. Third-Party Websites, Platforms, and Services

The PETS Clinic website may include links to third-party websites, platforms, social media pages,
appointment tools, pharmacy platforms, payment processors, donation platforms, maps, embedded forms,
or other external services.

Links to third-party websites or services are provided for convenience only. PETS Clinic does not
control and is not responsible for the content, privacy practices, terms, security, availability, or
accuracy of third-party websites or services.

Your use of third-party websites or services is at your own risk and may be governed by the third
party’s own terms and privacy policies. PETS Clinic is not responsible for any loss, damage, delay,
error, data issue, payment issue, or other problem caused by a third-party website or service.

11. Links to the PETS Clinic Website

You may link to the PETS Clinic website in a lawful and fair manner, provided that the link does not
damage PETS Clinic’s reputation, misrepresent your relationship with PETS Clinic, imply sponsorship
or endorsement without written permission, or appear on a website containing unlawful, offensive,
misleading, harmful, or infringing content.

PETS Clinic reserves the right to request removal of any link to our website at any time.

12. Intellectual Property

All content on the PETS Clinic website, including text, graphics, logos, images, photographs, videos,
designs, page layouts, icons, software, source code, documents, forms, and other materials, is owned
by PETS Clinic, licensed to PETS Clinic, or used by PETS Clinic as permitted by law.

You may view, download, or print pages from the website for personal, non-commercial use only. You may
not copy, reproduce, modify, distribute, transmit, display, publish, sell, license, create derivative
works from, or otherwise exploit website content without prior written permission from PETS Clinic or
the applicable rights holder.

PETS Clinic names, logos, marks, slogans, and branding may not be used without written permission.

13. User Submissions

If you submit information, comments, questions, reviews, messages, forms, photographs, documents, or
other materials to PETS Clinic through the website, email, SMS/text message, social media, or another
communication channel, you are responsible for ensuring that the information is accurate and that you
have the right to submit it.

By submitting information to PETS Clinic, you authorize PETS Clinic to receive, review, process,
store, and use that information as reasonably necessary to respond to you, provide services, manage
appointments, maintain records, operate the clinic, comply with legal obligations, and carry out the
purposes described in our Privacy Policy.

You agree not to submit unlawful, false, misleading, defamatory, abusive, threatening, infringing,
confidential, or otherwise inappropriate content.

14. Donations and Nonprofit Communications

PETS Clinic may provide opportunities to donate, sponsor, volunteer, support programs, or participate
in nonprofit initiatives. Donation amounts, sponsorship opportunities, fundraising campaigns, and
program details may change at any time.

Donation-related information may be processed through third-party donation platforms or payment
processors. PETS Clinic may maintain donation records for receipts, acknowledgments, accounting,
tax, reporting, donor communications, and nonprofit operational purposes.

SMS/text communications are used only where proper consent has been obtained. PETS Clinic does not
sell, rent, or trade donor personal information.

15. Availability, Errors, and Changes to the Website

PETS Clinic works to provide accurate and useful information, but we do not guarantee that the website
will always be available, error-free, complete, current, uninterrupted, secure, or free from viruses
or harmful components.

PETS Clinic may update, change, suspend, remove, or discontinue any part of the website, online forms,
appointment tools, content, pricing, service descriptions, hours, or other information at any time
without notice.

PETS Clinic is not responsible for errors, omissions, outages, delays, interruptions, expired
information, incorrect third-party information, broken links, or technical issues affecting the
website or related online services.

16. Disclaimers

The PETS Clinic website and online services are provided on an “as is” and “as available” basis. To
the fullest extent permitted by law, PETS Clinic disclaims all warranties, express or implied,
including warranties of accuracy, completeness, availability, merchantability, fitness for a
particular purpose, non-infringement, compatibility, security, and reliability.

PETS Clinic does not warrant that website content will be accurate, complete, current, uninterrupted,
secure, error-free, or suitable for your specific needs.

17. Limitation of Liability

To the fullest extent permitted by law, PETS Clinic and its directors, officers, employees,
veterinarians, technicians, volunteers, contractors, agents, affiliates, service providers, and
representatives will not be liable for any indirect, incidental, consequential, special, exemplary, or
punitive damages, including loss of data, loss of business, loss of opportunity, loss of revenue,
loss of profits, or damages arising from your use of or inability to use the website or online
services.

Nothing in these Terms and Conditions is intended to exclude or limit liability where liability cannot
be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless PETS Clinic and its directors, officers, employees,
veterinarians, technicians, volunteers, contractors, agents, affiliates, service providers, and
representatives from and against any claims, liabilities, damages, losses, costs, expenses, fees, or
demands, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the website or online services
• Your violation of these Terms and Conditions
• Your submission of false, inaccurate, misleading, unlawful, or inappropriate information
• Your violation of any law, regulation, or third-party right
• Your misuse of PETS Clinic content, systems, forms, communications, or services

19. Termination or Restriction of Access

PETS Clinic may suspend, restrict, or terminate your access to the website, online services,
appointment tools, forms, or communications at any time, without notice, if we believe you have
violated these Terms and Conditions, misused PETS Clinic systems, submitted false information,
created a safety concern, interfered with operations, or engaged in unlawful or harmful conduct.

20. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a
court or authority of competent jurisdiction, the remaining provisions will remain in full force and
effect.

21. Waiver

If PETS Clinic does not enforce any provision of these Terms and Conditions, that does not mean PETS
Clinic waives the right to enforce that provision or any other provision in the future.

22. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas and applicable United States
federal law, without regard to conflict of law principles.

To the extent permitted by law, any dispute arising out of or related to these Terms and Conditions,
the website, or PETS Clinic online services will be handled in the appropriate courts located in
Texas.

23. Changes to These Terms and Conditions

PETS Clinic may update these Terms and Conditions from time to time to reflect changes in our
services, website, technology, operations, legal obligations, carrier compliance requirements, or
organizational practices.

When these Terms and Conditions are updated, the effective date at the top of this page will be
revised. Your continued use of the website, online services, forms, communications, or SMS/text
messaging after changes are posted means you acknowledge the updated Terms and Conditions.

24. Contact Information

If you have questions about these Terms and Conditions, PETS Clinic online services, SMS/text
messaging, or your communication preferences, please contact us: